Shipping and return policies for Essence Music
- Shipping Info
**Shipping is AVAILABLE again to most countries!
Due to Covid-19 restrictions, shipping of CD’s is temporarily suspended to UK, Russia, Australia and a few other destinations.
Bandcamp won't allow us to exclude destinations on the backend, so postage costs will show as $99.99 in your cart if we are currently unable to dispatch to your country. Don’t get shocked.
Restrictions currently do NOT apply to VINYL. These are dispatched from Europe.
— How is my order sent?
Air Mail. Packages containing boxsets, special editions, LP's or 3+ CD's are always sent registered.
— When will my order ship?
We normally ship orders within 72 hours. Please, allow some extra days if your order includes a boxset or special edition. Each limited item is carefully revised and packed before leaving.
— How long will take for my order to arrive?
Once your order has shipped out from our headquarters, it normally takes between 2-10 WEEKS to arrive, depending on where you live. Mail is sometimes unpredictable. Feel free to get in touch anytime if you have questions or concerns. Also keep in mind that transit times can be heavily affected due to Covid-19.
— I ordered a pre-order item along with my other items. When will my order ship?
We tend to avoid pre-orders. Anyway, in that case your order will ship out once the pre-order item is available. Please, take note of the estimated shipping date for your pre-order item.
— Can I get a shipping confirmation for my order?
Absolutely. We always send a notification when your order ships.
— Is there a way to track my order?
We can certainly provide you a tracking number if your order contains boxsets, special editions, LP's or 3+ CD's as they are always sent registered. Just ask for it.
- Return Policy
We will accept returns if your item is defective and gladly replace it with the exact same item only.